Privacy Policy
Last updated: May 18, 2026
This Privacy Policy explains how Aora Pakistan collects, uses, stores, and protects your personal information when you visit our website, create an account, place an order, contact us, or use any of our services.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following information from you:
Name, Email address, Phone number, Billing and shipping address, Order details, Payment confirmation details, Account login details, Product browsing, cart, wishlist, and purchase activity, Customer support messages, Device, browser, IP address, and website usage data through cookies and tracking tools.
We only collect information that helps us process orders, improve your shopping experience, and provide better customer support.
2. How We Use Your Information
Aora Pakistan may use your personal information to:
Process and deliver your orders, Confirm payments, Manage returns, exchanges, and refunds, Contact you regarding your order or account, Provide customer support, Improve our website, products, and services, Send promotional offers, updates, and marketing messages, Prevent fraud, misuse, and unauthorized activity, Comply with applicable legal and regulatory requirements in Pakistan.
3. Payment Information
We do not directly store your complete debit card, credit card, or banking information. Payments are processed through secure third-party payment providers. These providers may collect and process your payment details according to their own privacy and security policies.
4. Cookies and Tracking Technologies
Our website may use cookies, pixels, and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and show relevant ads.
You can disable cookies from your browser settings, but some website features may not work properly.
5. Marketing and Promotional Messages
With your consent, we may send you promotional emails, SMS, WhatsApp messages, or social media updates about new arrivals, offers, and campaigns.
You can opt out of marketing messages at any time by following the unsubscribe option or contacting us directly.
6. Sharing Your Information
We may share your personal information with trusted third parties only when necessary, such as: Courier and delivery partners, Payment processors, Website hosting and technology providers, Marketing and advertising platforms, Customer support tools, Legal or regulatory authorities, if required by law.
We do not sell your personal information to third parties.
7. Third-Party Links
Our website may contain links to third-party websites, social media platforms, or payment gateways. We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before sharing any personal information.
8. Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no online platform is completely secure. We recommend that you keep your account login details confidential and contact us immediately if you suspect unauthorized access to your account.
9. Data Retention
We keep your personal information only for as long as necessary to provide our services, complete your orders, meet legal requirements, resolve disputes, and maintain business records.
When your information is no longer required, we may securely delete or anonymize it.
10. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If a parent or guardian believes that a child has provided personal information, they may contact us to request deletion.
11. Your Rights
You may contact us to: Request access to your personal information, Correct inaccurate information, Request deletion of your personal information, Opt out of marketing communication, Ask questions about how your data is used.
Some requests may be subject to verification and applicable legal requirements.
12. International Data Processing
Some of our service providers, such as website hosting, payment, analytics, or marketing platforms, may process data outside Pakistan. When this happens, we take reasonable steps to ensure that your information remains protected.
13. Changes to This Privacy Policy
Aora Pakistan may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.
14. Contact Us
For questions about this Privacy Policy or your personal information, please contact us:
Aora Pakistan
WhatsApp: +923222672777
Email: hello@aora.pk
Address: Aora Athletics, 19 KM Daska Road - Sialkot