FAQ's
Where is Aora activewear designed and manufactured?
Aora was born in the heart of Dubai, UAE, where our activewear philosophy is created. All of our products are designed with carefully sourced materials and manufactured using strictly responsible, ethical, and sustainable practices
What makes Aora activewear different from standard workout gear?
Aora is built on a philosophy that merges high-performance function with style and conscience. Instead of just focusing on fitness, our premium apparel is engineered specifically for "mindful movers"offering gear that supports your active lifestyle while respecting the planet through sustainable production.
When was Aora launched?
Aora officially launched in 2024 in Dubai, UAE, with the mission to empower the activewear community through premium, ethically made, and beautifully designed performance wear.
Can I get a cash refund if I change my mind?
Aora Pakistan follows a strict No Cash Refund Policy. Once an order is confirmed, processed, or delivered, we do not offer cash refunds. Instead, we are happy to help you with a size exchange, product exchange, or a replacement if you receive an incorrect or damaged item.
How many days do I have to exchange an item?
You can request a one-time exchange within 14 days of delivery, provided the item is eligible. Please note that once an item has been exchanged once, it cannot be exchanged a second time unless the replacement itself arrives damaged or incorrect.
What conditions must the item meet to be eligible for an exchange?
To qualify for an exchange, the item must be in its original, resellable condition. It must be unused, unworn, unwashed, and unaltered, with all original tags, labels, packaging, and the invoice intact. It must also be completely free of perfume, stains, makeup, or deodorant marks.
Who pays for the shipping costs during an exchange?
Customer Preference / Size Changes: If you are exchanging an item because of a size issue or a change of mind, you (the customer) will be responsible for the return courier and shipping charges.
Damaged or Wrong Item: If Aora Pakistan accidentally sent you the wrong, damaged, or defective item, we will fully cover the delivery charges once your claim is approved.
Can I exchange an item that I bought on sale?
No. Products purchased during a sale, promotion, clearance, bundle offer, or final-sale campaign are not eligible for exchanges or refunds, unless the item you received was genuinely damaged, defective, or incorrect.
What should I do if my order arrives damaged, defective, or incorrect?
Please contact our customer support team via WhatsApp or Email within 48 hours of delivery. To process your claim quickly, please share your order number, clear pictures of the product and invoice, a picture/video of the parcel packaging, and a short explanation of the issue. Claims made after 48 hours cannot be accepted.
How do I initiate an exchange request?
You can easily start an exchange by reaching out to our support team during business hours (Monday to Saturday, 10:00 AM – 6:00 PM):
- WhatsApp: +92 322 2672777
- Email: hello@aora.pk
Please include your order number, product name, the reason for the exchange, and the required size or replacement item.